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Telestar TS IPCC Solution Product

Telestar System Composition

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Telestar Proposal System, System Composition

Proposal System Composition

TELESTAR IPCC provide full solution until the development of application to apply comprehensive solution combined with CTI Solution, IVR, recording, CRM, IP-PBX, and Voip Gateway to the work. IPCC uses the existing IP Network where it reduces management cost by optimizing investment in existing WAN Infra.

Moreover, IP based architecture is used to pass the range of existing call center operated due to consultants of limited knowledge where the architecture is uses experts as consultants fulfilling the request of clients. IPCC uses distributed system technology to add essential composition elements for high expandability while providing system stability through high availability.

TCP/IP

Firewall

  • Internet control
  • Wireless and wireline customers
  • PSTN PRI
  • IP-PBX SIP
  • Rec-Server

CTI Server

TCP/IP
  • counselor
  • supervisor
  • administrator group

DB Server