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Telestar TS IPCC Solution Product

Electronic Display S/W

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TELESTAR ELECTRONIC DISPLAY SOLUTION provided to announce management and alarms on big screen

Introduction

TELESTAR ELECTRONIC DISPLAY SOLUTION connects actual operated data of CTI with various call center operation status of single/multi environment, and the solution provides customer response status, standby management, and alarms to the big screen in the center. [Provide customizing development about display method]

Electronic Display S/W – Displays Call Center Status

콜센터 모니터링

Main Function

Application Function and Role
Classification Application Function and Role
Switchboard/ Consultation Group Monitoring
  • Provides statistics per switchboard consultation group
  • Provide number of consultant cases during call / consultation rest/ consultation standby/ log in/ and standby client per group
Statistic Comprehensive Monitoring
  • Statistic monitoring
  • Provide leading in issue / response/ abandonment / response rate by group
Notice
  • Provide alarm
  • Provide alarm when consultation connection is delayed for standby call
Expansion
  • Provide real-time information connected to various middleware
  • Other various data connection function
  • Provide direct information using various graph
  • Provide same screen on general PC excluding electronic display
Management
  • Change various setting by using separate management tool
  • Change screen title / Change display time / change display order
  • Apply real-time notice
  • Apply reservation notice
Convenience
  • Possible of easily installing with just simple setting
  • Provide same screen by simple installation on manager PC
  • Real-time/reservation notice