TELESTAR’s IPCC Solution

Call Center Build type System using TELESTAR TS (IP Switchboard) System customizes interface by each module and distributes load. Along with this method, various ARS scenarios are easily established to optimize building mid-to-small (10~200seats) call center in the minimum period with low cost.

Call Center ASP Service using TELESTAR IP Phone combines CRI, IVR, and recording system into one system to execute all functions. Furthermore, it can reduce initial investment cost including the consumed term. With no relations to the change of systematic environment or size of client, ASP provision service can be selected to comprehensively manage data according to the system environment of the company.

Therefore, the company can focus core values of the company by lending work such as information system establishment, management/maintenance, and customer support to outside, and the company’s competition can be raised by using the best solution without acquiring system expert personnel.