TELESTAR IP RECORDING SOLUTION for risk management and consultation quality maintenance
TELESTAR IP RECORDING SOLUTION can provide search conditions and file creation on diversely selection conditions that are handled by IP-PBX and CTI. The solution also provides monitoring function through safety management and manager permission. The solution provides so that operation necessary operation management is possible for consultation quality maintenance and risk management of client dispute.
REC – Recording and Inquiry / Listen / Back-up
|Classification||Application Function and Role|
|User Management||Excluding the basic setting of department of consultant, group, part information, extension information, ID, password, and user permission, the consultant can combine comprehensive account co connect with system by period including CTI and Agent Application(Option Parts).|
|User Access History Management||The user defines the history accessed to system and manages history|