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Telestar TS IPCC Solution Product

IP-REC

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TELESTAR IP RECORDING SOLUTION for risk management and consultation quality maintenance

Introduction

TELESTAR IP RECORDING SOLUTION can provide search conditions and file creation on diversely selection conditions that are handled by IP-PBX and CTI. The solution also provides monitoring function through safety management and manager permission. The solution provides so that operation necessary operation management is possible for consultation quality maintenance and risk management of client dispute.

REC – Recording and Inquiry / Listen / Back-up

4BS admin

Main Function

Application Function and Role
Classification Application Function and Role
Recording/Inquiry/Listening
  • Recording/Inquiry/Listening
  • Various Search Condition (year/month/day/time/consultation/group/and team)
  • When clicking the file after searching recording file, the player is created to play recording file
User Management Excluding the basic setting of department of consultant, group, part information, extension information, ID, password, and user permission, the consultant can combine comprehensive account co connect with system by period including CTI and Agent Application(Option Parts).
Backup Function
  • Recording Data Backup provides tied download function, which is automated, manual, and all-in-one backup function
  • Along with saving in HDD of recording system, the designated saving route including external HDD Disk is backed up in real time, and more than 70% is reported to manager.
User Access History Management The user defines the history accessed to system and manages history