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Telestar TS IPCC Solution Product

IP-IVR

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TELESTAR IVR SOLUTION that makes convenient operation management

Introduction

TELESTAR IVR SOLUTION is possible of various multi scenario operation and is a solution possible of continuous extension operation. Handling and monitoring functions are provided per each port along with scenario allocation operation for each port, and TELESTAR IVR is a solution that automates unnecessary response by telephone by making convenient operation management possible.

IVR Port monitoring / Port Control

WatchProcessor

IVR Call Back Function

  • client of telephone
  • IVR

    Sorry you. Now is not the business hours. Please leave your contact details .

  • DATABASE
    • Date: 2012/01/01
    • Time: 19:30:00
    • Number: 010-123-1234

Main Function

Application Function and Role
Classification Application Function and Role
Statistic Function
  • Possible of checking entering issue in manager tool based on web
  • Possible of checking call statistic per channel and time
  • XML and Excel Export on the contents of total inquiry screen and call count per project/time by time, days, date, and month.
Manager Function
  • Modification and Application of Real-time call scenario
  • Service Start/Stop by channel
  • Channel status monitoring (Channel Occupation, Process Stage)
  • Statistic Support (By channel, time, days, date, and month)
  • Export Support of Call Statistic Data (XML, Excel)
  • Automatic Data Transfer Function of Statistic Server
Monitoring Funtion
  • Indicate channel status in real-time
  • Indicate channel share and share per service
  • Indicate work name and page name in process by channel if call line is currently in service
  • No limitation on the number of monitoring of channel
  • Possible to deliver channel status in client screen being monitored or the manager screen, and possible of composing detailed screen
Call Back Funtion
  • Save client automatic recognition number when call is missed.
  • Function that receives input of mobile number by providing guide line and delivering it to consultant in the case connection to consultation is difficult during certain period of time
  • Classify working hours and non-working hours
TTS Function Provide Text to Speech Function (Value Combination type basic)
Classify Working Hours Provide scenario of classifying working hours and non-working hours