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Teleworking, TELESTAR CTI SOLUTION connected to Operation Environment of Client Computer
Introduction
TELESTAR CTI SOLUTION provides CAPI (CTI Application Provider Interface) so that work connection with client computer operation environment and teleworking is possible. This is an intelligent solution that provides comprehensive management function about distribution, statistic report, and comprehensive monitoring about the status of consultant’s phone use of the call center that provides opened interface to be connected to other company or type of switchboard.
CTI Monitoring
CTI Statistic
Main Function
| Classification | Application Function and Role |
|---|---|
| Consultation App Connection Standard API Provision | Provide opened connection module on all developed tools applied to computing environment based on WEB and C/S of client |
| Provide POPUP function |
|
| Real-time monitoring function | Possible of real-time status inquiry on the number of stand by calls, maximum standby time, standby consultant, office line and extension status |
| International Standard Protocol Support | SIP (Session Initiation Protocol) International Standard Support |
| Change support on Consultation Status | Possible to change IP phone status and soft phone |
| Multi-skill routing | Provide multi-still routing function |
| Line monitoring | Monitor real-time trunk and extension along with group status |
| Call inquiry | Inquire extension number standard call and monitoring on work status |
| User Statistic | Search by group/extension and user data statistic |
| Trunk Monitor | Provide graph monitoring on usage per trunk |
| Graph Statistic | Provide statistic and graph monitoring per extension/group |